Emmanuel Pereyras / GoHighLevel Expert

Work / AI agents that book calls 24/7

Case study ยท AI automation

AI agents that book calls 24/7

A multi branch AI flow for inquiry handling, qualification, follow up, timeout logic and human handoff.

Request this buildBack to work
EnvironmentLive insurance account
Built withGoHighLevel conversation AI
ChannelsWeb chat, Facebook and Instagram
FocusQualify, book, hand over
AI agents that book calls 24/7

The situation

Most leads go cold within the hour, and nobody can staff a chat window at eleven at night. The agent exists to answer in the first minute and get a qualified booking on the calendar.

It is not a single script. It is a branching flow with timeout handling, re-engagement and a clean escalation path to a human, with the full conversation history attached.

The knowledge base behind it is structured, not a dump. That is the part that decides whether the answers are useful or embarrassing.

187Appointments booked
88.42%Conversations resolved
125.6 hrsManual replies saved
9,541Actions triggered

Inside the build

Screens from the live account. Contact details are blurred for privacy.

AI agent performance dashboard
AI agent performance dashboard. Conversations, actions triggered, appointments booked and time saved, tracked in one view so the agent can be judged on results.
Conversation monitoring
Conversation monitoring. Every conversation reviewable, with summary logs and lead activity tracking so nothing happens in a black box.
Multi channel agents
Multi channel agents. Several agents configured for different inbound channels, each with its own coverage, routing and automation rules.
Web crawler source setup
Web crawler source setup. Website content connected to the knowledge base so answers stay grounded in live, current information.
FAQ automation
FAQ automation. Common questions organised so the agent answers instantly and consistently instead of guessing.
Rich text knowledge setup
Rich text knowledge setup. Structured entries with clear context, which is what actually improves answer quality.
Knowledge base overview
Knowledge base overview. Sources split into clear categories so the agent can be updated in minutes when something changes.
Lead scoring built into the agent
Lead scoring built into the agent. The agent does not just reply. It tags, scores and moves the opportunity so the next step fires automatically.

Want something like this in your account?

Send me a short note about where your leads are getting stuck. I will reply with the first thing I would fix, whether or not you hire me.

Request a service Message on WhatsApp

Other case studies

One connected GoHighLevel systemLead scoring and nurture automation